At Mummsy, we offer both Local and International Standard Delivery to our valued customers. Local delivery is available free of charge for orders over $100. For orders under $100, delivery charges based on your location will apply. All rates will be disclosed on checkout and are non-refundable on returns.

Please note that your order may be subject to import duties and taxes, which are incurred once the shipment reaches your destination country. Any such charges are the responsibility of the customer and not Mummsy.

Once your order has been shipped, we will send you an email notification that includes a tracking number. You can use this tracking number to check the status of your order. Please allow 24 hours for the tracking information to become available.

If you haven’t received your order within 5-14 days of receiving your shipping confirmation email, please contact us at support@mummsy.co with your name and order number, and we will look into it for you.

Thank you for shopping with Mummsy!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at returns@mummsy.co. Please note that returns will need to be sent to the address provided on request

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@mummsy.co.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us atsupport@mummsy.co.